Last updated: 15 June 2025
1. Returns for Any Reason (within 30 days)
If you’re not happy with your purchase, you can return it to us within 30 days of delivery for a refund. Items must be unused and in original packaging.
2. Faulty or Damaged Items
Contact us at thedon@frogfather.co.uk within 48 hours of delivery. We’ll either send a replacement or offer a refund. Photos may be required for claim processing.
3. How to Return
Email us with your order number and reason for return. We’ll provide return instructions and a return authorisation. Refunds are issued to your original payment method within 5 working days of receipt.
4. Exclusions
Live animals, personalised or perishable items are non-returnable unless damaged on arrival.
✅ PRIVACY POLICY
Last updated: 15 June 2025
We value your privacy. This site is operated by FrogFather Ltd. We collect and use your data to fulfil orders, provide customer support, and improve our service.
What We Collect
- Name, email, phone number, billing/delivery address
- Payment information (processed securely via our payment partners)
- Device/IP/browser info (for security and analytics)
Why We Collect It
- To process and ship your orders
- To contact you about your purchase
- To improve our site performance and customer experience
We never sell your data. We only share it with service providers like payment processors and delivery partners who help us complete your order.
You can request access to your data, request deletion, or unsubscribe from emails at any time. Email thedon@frogfather.co.uk for any queries.
For full information, see our main Privacy Policy
